Our packages are custom-configured software engagements. Once we begin building your stack, the work is specific to your business and cannot be returned — so our refund window is short, clear, and honored.
You may request a full refund within 72 hours of purchase, provided implementation and configuration work has not yet begun. This is the only circumstance under which a refund is issued.
Because each package involves configuration, setup, and delivery of software tailored to your business, all sales are considered final after 72 hours from the time of purchase, or once implementation has begun — whichever occurs first. No refunds, partial or full, are available after that point.
Implementation begins at the earliest of any of the following:
If any of these has occurred, the 72-hour window is closed even if fewer than 72 hours have passed.
To request a refund inside the 72-hour window, contact us before implementation begins:
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take several business days to appear.
Carlsen Labs provides business software and setup services. We make no representation or guarantee regarding sales, revenue, income, or business outcomes of any kind. Purchases are for the software packages and services described, not for any financial result.
Questions about this policy can be sent to mitchell.carlsen@carlsen-labs.com or raised by phone at NA. Our mailing address is 4241 Winding Woods Way, Fair Oaks, CA 95628.